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that they have completed our comprehensive training program. Please
feel free to
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"Be careful where
you stop to inquire for directions along the road of life."
Dr. Mike Murdock
Get your practice in shape at Boot Camp
Dynamic
Customer Service for the Professional VA
Dates: June
30,2007 or
July 28, 2007 (Saturday)
Time: 1:00 pm (EST)
Duration: -
1 hour
Experience Level /
Prerequisites:
All Levels
Place: VAU™ Online Classroom
Our online classroom is a voice interactive real time
classroom that will require you to have either a microphone
and speakers or a headset with microphone. You will
need to test your equipment prior to the class. Email
us for details.
Cost: $79.00
Description
of the class:
As
a Virtual Assistant, Customer Service is the chief influence
tied directly to the life, growth and prosperity of your
business. Believe me when I tell you that there are other
businesses and VAs capable of duplicating many of the
services you provide. And while another businesses or VAs
may be able to duplicate the same services you provide, they
cannot duplicate YOU and YOUR level of Customer Service.
It’s a proven fact; Customer Service makes the difference in
the health and longevity of your business. Participation in
the course will offer critical insight into how Dynamic
Customer Service solidifies relationships with your
customers and increases your profits.
Objectives:
This fast moving course on
Dynamic Customer Service will enable you to use problem
solving techniques aimed at retaining current customers
and gaining
new ones.
Get acquainted with
customer care secrets that result in dedicated loyal
relationships between you and your customers.
You will learn customer
service strategies that will differentiate your business
from others in the industry.
Lean how to deal with and
retain Difficult Customers
Role
Play Exercises : Customer Service
Promotion – Brain Teaser Problem
Solving – Dealing with a Difficult Customer
What students
should be able to do at the end of the class:
Learn how to integrate
proven best practices in customer service which will
:
Increase visibility
Retain current customers
Increase new customers
By the conclusion of the course you will have a
customized Action Plan to provide Dynamic
Customer Service for your VA business.
This course is highly recommended for
new VA practices, but veterans may also find it extremely helpful.
How do you
market your business on fertile ground?
“Develop a Network Garden”.
Dates:
June
29, 2007 or
July 27, 2007 (Friday)
Time:
2:00 pm EDT
Duration: - 1 hour
Experience Level /
Prerequisites:
All Levels
Place: VAU™ Online
Classroom
Our online classroom is a voice interactive real time
classroom that will require you to have either a microphone
and speakers or a headset with microphone. You will
need to test your equipment prior to the class.
Email us for details.
Cost:
$79.00
Description
of the class:
Networking refers to using face-to-face contact to establish
relationships that can lead to business opportunities.
Although cost effective, it can be time consuming. There is
an art to networking effectively. In this class you will be
given a few seeds to help make your network garden grow.
Objectives:
To provide key tips to
help you identify activities and events where you can meet
potential clients, customers, referral sources, and become
recognized in the business community.
Present actions one can
take in order to help make networking an effective
marketing strategy.
Handouts: Worksheet
identifying the 5-types of networking groups and tips for
face-to-face networking.
What
students should be able to do at the end of the class:
Identify which networking
groups fit their business and/or personality
Understand what they need
to do in order to make networking work for them
Recognize that networking
is more than gaining business, but it is a building
mutually beneficial relationships
This course is highly recommended for
new VA practices, but veterans may also find it extremely helpful.
Our online classroom is a voice interactive real time
classroom that will require you to have either a
microphone and speakers or a headset with microphone.
You will need to test your equipment prior to the class.
Email us for details.
Cost: $79.00
Description
of the class:
“The Lifeblood of your business- Money” is a three part
series. The “Part I” explains the use and power of
money. This is not an accounting class, but gives an
overview on how money should be approached. In this
class we will discuss personal financial literacy,
financial responsibilities, and financial injustice.
This class is designed for anyone that is spending
money.
Objectives:
Understand the Ins and
Outs of Credit
Identify ABCs in
Banking
Identify ways to
Improve your credit
Understand the
Fundamentals of Budgets
Identify ways to
Growing you money
Recognize Economic
Injustices
Handouts: Fundamental
budget worksheet (personal and business), template
letters to credit reporting companies, and a financial
tip sheet.
What
students should be able to do at the end of the class:
Create a personal and
business budget
Increase wealth
without an income increase
Understand credit pit
falls and how to avoid them
Recognize the economic
injustices
This course is highly recommended for
new VA practices, but veterans may also find it extremely helpful.
Enrollment:
Click
here
to enroll now. Class
size is limited.
"Janet does have a
great class for VAs to take to create their own information and
style for marketing. She is so great about helping all of us
with her advice, great sites to visit for information and ideas."
V. Paine, GVA,
MVA
"Thank you for the
encouragement. And let me say that you are an excellent Boot Camp
instructor. You provided me with a wealth of valuable information on
how to start and grow a successful VA practice. I refer to my notes
very often and attempt to follow the strategies you outlined. I'm
going to make your suggested changes to my website and republish.
"Thank you
so much for sharing your pearls of wisdom with me. I now fully
understand what sets VAs (VAU™
VAs) apart from other VAs. I
honestly did not have a grasp on the difference until today at Boot
Camp.
You are an
excellent teacher and you provide invaluable information that can be
put into place immediately. Because of you, my clients are
going to love me more! You're the best!"
K. Atkins,
VA
